Data Deletion Instructions

How to Delete Your Data

If you wish to delete your personal data from this HOA Management System, you can do so by following these steps:

1. Log in to your HOA account.
2. Contact the HOA Administration by submitting a service request through your dashboard requesting account and data deletion.
3. Alternatively, send an email to your HOA administrator with the subject line "Data Deletion Request" and include:
   • Your full name
   • The email address associated with your account
   • Your property block and lot number (if applicable)

What Data Will Be Deleted

Upon receiving your request, we will delete the following data:

• Your user account and profile information
• Your login credentials and authentication data
• Gate pass requests and visitor records
• Service request history
• Announcement votes and interactions

Data We May Retain

In accordance with HOA record-keeping requirements and Philippine regulations, we may retain:

• Payment transaction records (required for financial auditing)
• Property association records (required for HOA administration)
• Security access logs (retained for community safety)

These records may be anonymized where possible and are retained only as required by law or community regulations.

Processing Time

Data deletion requests will be processed within 30 days of receipt. You will receive a confirmation email once your data has been deleted.

Facebook Login Data

If you signed in using Facebook, deleting your data from this system does not affect your Facebook account. To manage the connection from Facebook's side, go to your Facebook Settings → Apps and Websites and remove this app from your connected apps.

Contact

For any questions about data deletion, please contact your HOA administrator through the Service portal.